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KNOWLEDGE / Guides

Preparing your agent’s knowledge base

Which documents to upload first and how to verify answers against your data.

← Guides

Start with current company information. Documents do not change model weights: relevant passages are provided when the agent responds.

In the knowledge base, open the file upload tab, choose your catalog, then click the upload button. The screenshot shows the Russian interface.

Start with common questions

  • Describe delivery, payment and returns in plain language.
  • Add current opening hours, addresses and contact details.
  • Specify when the agent should hand a question to a staff member.

Prepare the catalog

  • Provide a name, SKU, description and price for each product.
  • For photo cards, add a direct HTTPS image URL and a product URL.
  • Detach outdated catalog versions from the working agent when they contradict the latest data.

Check the answers

  • Ask about a fact that is definitely in the file.
  • Ask about an unknown product: the agent should acknowledge missing data.
  • Verify price and stock against the current source, not model memory.
GET STARTED

Start with your first conversation.

Create an agent, upload knowledge and check replies in the test chat. Set up channel connections after testing.

Create your agent